All products purchased directly from FingerTec USA. come with a 30-day return policy. Within 30 days of receipt of an order, you may return products purchased directly from FingerTec USA for a refund minus a 15% restocking fee. All returned items must be in like-new condition, securely packed for shipment in the original box, with all accessories, manuals and or CD’s included. Refund may be reduced if the items are not returned with original contents and original shipping containers. Any equipment received without our Return Material Authorization (RMA) Number indicated on the shipping label will not be accepted.
Shipping fees in this case are non-refundable as well and are to be handled solely by the customer. Defective items are handled on a case-to-case basis. This charge is to cover the processing fees, handling fees, and costs associated with the placement, processing and execution of the order. All costs incurred regarding packages subject to return shipping will be handled by the customer.
** NO ORDERS OUTSIDE OF THE US **
If you do order out of the US we will add on additional shipping rates as per what the US Postal office charges to send.